Thank you for visiting our website for Gibbons Company Limited ("Gibbons Company"), of 21 Reid Street, Hamilton, Bermuda, HM 11. We are committed to providing a safe and personalized shopping experience. This commitment includes using your personal information to fulfill those goals and respecting and protecting the privacy of your personal information.
This privacy notice describes the types of information we collect from and about you when you visit our website available at
www.gibbons.bm ("Site"), visit or make a purchase at our stores: Gibbons Company, Gibbons Home Store, M•A•C Bermuda, The Perfume Shop, Contained and our two Pop-Up Shops, (each a "Store"), activate your account or interact with us in any other way (collectively "Services"). This privacy notice also explains how Gibbons Company may collect, use and share your personal information, as well as your ability to control certain uses of it.
FREQUENTLY ASKED QUESTIONS
Q: How does Gibbons Company collect information?
A: Gibbons Company may collect information from or about you in a number of ways and for the purposes set out below (details of which are provided in the table under the heading “
Information We Collect, Use and Share”). Please note that if you decline to provide any of the requested information (whether or not required), you may not be able to take full advantage of our Services and their features.
From Gibbons Company's Interactions with You: We collect information from and about you and your transactions and other interactions with us. This may include, but is not limited to, when you visit our Site or Stores, use the Services, create an online account with us, make a purchase, sign up for our emails, participate in contests or other promotions, participate in a product review, survey, or other similar programs, send a gift or virtual gift card to a person, sign up for our Gift Registry, join a clientele list, sign up for personal shopping or otherwise contact us. The personal information we collect may include your name, address, email address, telephone number, or other contact information, birthday, other demographic information, your interests, and preferences.
If you make a purchase from us, online and/or in-store, we may also collect a credit or debit card number or other financial information, CVV, and billing address. delivery address, telephone number, email address and payment or gift card information. Any such information is subject to this Privacy Notice if we collect or have it.
Information You Provide About a Third Party: If you send someone else a communication from the Services (such as sending a gift or virtual gift card), we may collect information such as that person's name, telephone number, email, and/or delivery address for the purposes of facilitating the sending of the gift or virtual gift card.
Automatically on the Site: We, or third parties working on our behalf may use cookies, web beacons/pixel tags, log files, and other technologies to collect certain information about visitors to our Site, users of our online Services, and interactions with our emails and online advertisements, and to allow Gibbons Company to keep track of analytics and certain statistical information. For example, we may collect information such as your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address, location information, mobile device identifier or other unique identifier, sites or apps visited before coming to our Site, the amount of time you spend viewing or using the Site, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Site. Collecting this information, and linking it with certain personal information, helps us to tailor our Site and personalize and otherwise enhance your online shopping experience by saving your preferences while you are visiting our Site, and to help identify Site features, promotions, advertisements, and offers that may be of particular interest to you and retarget online and mobile advertisements to you across devices you may use.
From Third Party Sources: We may acquire information from other sources to update or supplement the information that you provide or that we collect automatically (such as information to validate or update your address or other demographic information), or when you connect with the company through a third party (including through social networks) based on your registration and privacy settings on those third party sites.
Combination of Information: We may combine the information we receive from or about you, including information you provide to us and information we automatically collect through the Site, as well as information across other computers or devices that you use, with information we collect or receive about you from other online and offline sources, or from other third party sources.
Interest-Based Advertising and Analytics: We work with third party advertising companies that use their own tracking technologies (such as cookies, web beacons, pixel tags, log files, flash cookies, or other technologies) on our Site and other websites and apps in order to provide you with tailored advertisements on our behalf. These third parties collect information about your activity across your different devices on our Site and third-party websites and apps (such as web pages you visit and your interaction with our advertising and other communications) and use this information to make predictions about your preferences, develop personalized content and deliver ads that are more relevant to you on third party websites and apps. This information may also be used to evaluate the effectiveness of our online advertising campaigns.
We may also use services provided by third-party platforms (such as social media and other websites) to serve targeted advertisements on such platforms to you or others, and we may provide a hashed version of your email address or other information to the platform provider for such purposes. To opt-out of the use of your information for such purposes, please send a request using any of the methods set out under the heading “Whom do I contact if I have additional questions or concerns about this notice?” below.
In addition, we may also use a third party such as Google Analytics to help us gather and analyze information about the areas visited on the Site (such as the pages most read, time spent, search terms and other engagement data) in order to better understand who is using the Site, how people are using the Site, and how to improve the effectiveness of the Services, user experience and related Site content. These third parties may use cookies and other tracking technologies. To opt-out of Google Analytics, see “What are my Tracking Options?” below.
Q: What are my Tracking Options?
A: Certain parts of the Site require cookies. You can set your browser or operating system settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all our offerings. Please refer to your web browser's or operating system's website or "Help" section for more information on how to delete and/or disable your browser or operating system from receiving cookies or controlling your tracking preferences.
Our system will respond to Do Not Track requests or headers where it is technically feasible. We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use. To understand your choices for receiving more relevant advertising or to manage your settings, please review the information below:
- Please note that even if you opt-out of interest-based advertising by a third party, these tracking technologies may still collect data for other purposes including analytics and you will still see ads from us, but the ads will not be targeted based on behavioral information about you and may therefore be less relevant to you and your interests.
- For more information about Google Analytics or if you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout/. You can also obtain additional information on Google Analytics’ data privacy and security at the following links: https://policies.google.com/technologies/partner-sites and https://support.google.com/analytics/topic/2919631
- On your mobile device, you may also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising.
Q: How does Gibbons Company use the information collected?
A: Gibbons Company may use the information we collect from and about you for any of the following purposes:
- To validate, confirm, verify, deliver, and track your order (including to process payment card transactions, arrange for delivery, handle returns and refunds, maintain a record of the purchases you make, and contact you about your orders, including by telephone).
- To enhance your instore/online shopping experience, including as a way to recognize you and welcome you to the Site or when you call our customer service.
- To send you information, newsletters, promotional materials and other offerings from Gibbons Company or brands/stores owned/operated by Gibbons Company (i.e. M•A•C Bermuda Ltd.).
- To provide you with customized Site content, targeted offers, promotions and advertising on the Site, through other third-party sites, or via email, text messages, or push notifications that are, or will be, offered by Gibbons Company.
- To improve our sites, products/services, customer service, and customer shopping experience.
- To use your data in an aggregated non-specific format for analytical and demographic purposes.
- To protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, claims and other liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users.
- To contact you when necessary or requested, including responding to your questions and comments and providing customer support.
- To facilitate returns at the Point of Sale if you do not have your original receipt.
- As otherwise described to you at the point of data collection.
- As otherwise permitted or required by law for our own internal purposes to improve our performance as a retailer and to uphold the Gibbons Company image and brand.
- For external purposes where we believe those external purposes are consistent with the Gibbons Company brand image or allow for a Gibbons Company style experience to extend beyond our stores, sites, or Services.
Q: What information does Gibbons Company sell or share with others?
A: Gibbons Company will never sell or rent your personal information to third parties. Gibbons Company shares personal information with others to be able to improve our service and offerings to you and to enable the extension of the Gibbons Company brand and experience beyond our stores, sites, or Services. In addition, Gibbons Company may share personal information we collect from and about you in the following ways:
Gibbons Company Family of Companies: We may share collected information within the family of companies affiliated with Gibbons Company. This includes Gibbons Company, Gibbons Home Store, M•A•C Bermuda, The Perfume Shop, and any future additions to the companies owned or operated by Gibbons Company Ltd (all together the “Gibbons Company Family of Companies,” “we” “us” or “our”).
Co-Marketing Partners: Certain areas of the Services may be provided to you in association with third parties, such as companies that provide products and services, rewards programs, conduct joint sales programs, contests, promotional campaigns, and other jointly sponsored events. Such Services will identify the third party. If you elect to register for any products and/or services provided during the Services, you either will be providing your information to both Gibbons Company and such third party, or Gibbons Company might share your information directly with such third party for that third party to fulfill their products and our products and services directly with you.
Fraud Detection and Prevention: When you make a purchase, we may share your personal information with our fraud prevention partner to help us detect and prevent fraudulent transactions. This personal information may include your first and last name, shipping and billing address, email address, partial payment card information, transaction-level details, as well as your IP address and other information about your device (“Gibbons Company Customer Data”). Our fraud prevention partner will incorporate Gibbons Company Customer Data into its fraud protection technology and combine such data with other customer data our fraud prevention partner receives from its clients as well as other third-party data sources to help its clients detect and prevent fraudulent transactions.
Legal Disclosures; Safety: Gibbons Company and its service providers may disclose the information we receive from and about you to comply with a legal obligation; to provide information to law enforcement and other governmental authorities in accordance with applicable law (which may include lawful access by Bermuda, United Kingdom, Canadian, US or other foreign governmental authorities, courts or law enforcement agencies), and when we believe in good faith that the law requires or permits it. We also reserve the right to share information with legal authorities and other companies for fraud protection debt collection and credit risk reduction, to detect any technical or security vulnerabilities, to enforce our Terms & Conditions or other applicable policies, or to otherwise protect the rights, property, safety, or security of third parties, users of the Services, Gibbons Company, or the public.
Service Providers: We use third-party “service providers” to perform certain services on our behalf when the information is necessary for them to perform their duties such as sending communications, hosting the Site, operating certain features or to manage and analyze data and our advertising effectiveness. These third-party service providers are prohibited from using personal information for any other purpose and are required to comply with all applicable laws and requirements, which may include Payment Card Industry Data Security Standards if they are processing or transmitting payments for the Gibbons Company Family of Companies.
Aggregate or Anonymous Non-Personal Information: We may also share aggregate or anonymous information with or to our service providers or other third parties for their marketing or analytics uses or for other lawful purposes. This type of non-identifiable and aggregate information cannot be used to identify you personally.
Q: How can I access or update my information?
A: If you have registered for an account, you may also view and update your account information by logging into the "
Your Account" section of the Site. Once logged in, you can view or update your name, address, telephone number or email address. You may also request these changes at any Gibbons Company Point of Sale locations.
You may also request access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain requirements under Bermuda's Personal Information Protection Act 2016 ("PIPA")
, by
emailing privacy@gibbons.bm We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
Q: What choices do I have about receiving communications from Gibbons Company?
A: To receive promotional offers from the Gibbons Company Family of Companies, you can sign up on our Site, when you register for an account or make a purchase or provide your details at any Point of Sale. We provide our customers with the opportunity to "opt out" of receiving emails other than those for purposes directly related to placement, processing, fulfillment or delivery of a product order or your transactions with us. We provide you with the following options if you prefer to "opt out" of receiving information or materials that we think may be of interest to you:
- Point of Sale: At the Point of Sale, you can inform us that you do not wish to receive our promotional communications.
- Email Newsletters: At all times, you have the option of "opting out" of receiving promotional emails only by clicking the "unsubscribe" link in any of the promotional emails you receive.
- Other Contact: In all cases, you may contact us in relation to privacy related matters at privacy@gibbons.bm
- If you receive marketing communications from one or more companies within the Gibbons Company Family of Companies, you must opt-out individually from each of the companies from which you are receiving company-specific marketing communications.
- In addition, opting out from communications does not stop tracking through cookies. This would be managed as explained in the section “What are my tracking options?”
Q: What about children's privacy?
A: Protecting children's privacy is important to us, and the Site is not intended for children under the age of fourteen. We do not direct the Site to, nor do we knowingly collect any personal information from, such children. If Gibbons Company learns that a child under the age of fourteen has provided personal information to the Site, it will use reasonable efforts to remove such information from its files.
Q: What about security?
A: We have taken certain physical, administrative, operational, and technical steps to safeguard the information we collect from and about our customers and Site visitors. While we make every effort to help ensure the confidentiality, integrity and availability of our network and systems, we cannot guarantee our security measures. When you enter information such as credit card information on our forms, we encrypt the transmission of that information.
We take your privacy rights seriously and take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect your personal information from unauthorized access, alteration, disclosure, or destruction and have several layers of security measures in place. We cannot however guarantee the absolute security of your information as no information system can be 100% secure. Additionally, we are not responsible for the security of information you transmit to us over networks that we do not control, including the Internet and wireless networks
Q: What about other websites?
A: Our Site may include links to third-party websites that are affiliated with Gibbons Company. These websites may send their own cookies to visitors, collect data or solicit your information. The privacy policies of these other websites may be very different from our policy. We are not responsible for the privacy practices of these other websites and cannot guarantee the security of any personal information you provide to or that is collected by such third-party sites.
Q: For how long and where is my data stored?
A: Your personal information may be stored for as long as is reasonably necessary to perform the purposes listed under "How does Gibbons Company collect and use the information?" and as otherwise required to meet our PIPA obligations. For example, if you make a purchase, we will store any personal information associated with that purchase as long as required to fulfill the order and meet our PIPA obligations, process any returns, provide customer service and support an enhanced shopping experience, remember your preferences for future interactions, or be able to provide you with tailored offers or services. The servers and databases in which information may be stored or processed by Gibbons Company and its affiliates and service providers may be located in the U.K., U.S., Canada or other jurisdictions outside the country from which you accessed the Services and, in a country, where the data protection and other laws may differ from your country of residence. In the event personal information is transferred to the U.S. or other foreign jurisdictions, it will be subject to the laws of that jurisdiction and may be disclosed to or accessed by the courts, law enforcement and governmental authorities in accordance with those laws. We will only transfer your information to overseas third parties where we believe the protections provided by those parties and/or jurisdictions in relation to personal information will be comparable to the protections provided by PIPA.
If you unsubscribe from promotional materials that you were receiving from Gibbons Company, we will delete your personal information from the database from which our promotional information is sent. We review this information semi-annually. In order to begin receiving promotional materials you would have to opt in again.
Q: How does Gibbons Company communicate changes to this Notice?
A: Any changes to our Privacy Notice will be noted on the privacy page of the Site with a link to the revised Privacy Notice. Your continued use of the Site following posting of changes to these terms will mean you accept these changes. If we change our practices in a way that requires revising the Privacy Notice in a material way, we will provide appropriate notice to you.
Q: Whom do I contact if I have additional questions or concerns about this notice?
A: If you have any questions or concerns regarding our privacy practices or about the manner in which our service providers treat your personal information, or to request a copy of this Privacy Notice in another format, please feel free to contact Dan Johnson via email at
privacy@gibbons.bm.
Information We Collect, Use and Share
The following table sets out the categories of personal information we collect, where we get it from, why it is needed, and with whom we share:
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Category of Personal Information Collected
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Source of information
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Purpose for Collection
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Categories of potential recipients
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Point of Sale Purchase and Online order information: contact information, together with purchase details online and in store through e-receipts, delivery details, payment details, any communications we have received about your order or purchase.
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From you or from a Gibbons Company customer who places an order to be delivered to you.
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To validate, confirm, verify, deliver, install, and track your order, including to arrange for delivery, handle returns and refunds, maintain a record of the purchases you make, to service products you purchased from us, and to provide you offers that may be of interest to you.
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Gibbons Company Family of Companies and our service providers who process, fulfill and ship orders.
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Gift Registry: Registrant’s name, email address, Gender, Birthdate, phone number, co-registrant name, event date and delivery address.
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From you or from a Gift Registry co-registrant.
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To administer your Gibbons Company Gift Registry account and allow you to add gifts and view purchases.
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Gibbons Company Family of Companies and our service providers who deliver orders.
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Other delivery information: name and address of recipient for delivery, if different from customer’s.
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From you or from a Gibbons Company customer who places an order to be delivered to you.
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To deliver to the person at the address which you have requested.
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Gibbons Company Family of Companies and our service providers who deliver orders.
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Payment information: name, card issuer and card type, credit or debit card number, expiration date, CVV code and billing address.
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From you and your payment card issuer.
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To check that the right person is using the right card or account, meet the requirements of the card brands or account issuers, and to make sure we are paid for what you buy.
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Our service providers who process payments for us and who are contractually required to comply applicable laws and requirements applicable to payment processing, which may include Payment Card Industry Data Security Standards.
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Information you provide about a third party: if you send someone else a communication from the Services (such as sending a gift or virtual gift card), we may collect information such as that person's name, telephone number, email, and/or shipping address.
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From you.
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To deliver to or communicate with the person at the address which you have requested.
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Gibbons Company Family of Companies, our service providers, and our co-marketing partners.
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Legal information: fraud checks or flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints, claims and accidents.
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From you, the police, crime and fraud prevention agencies, payment card providers, the public, regulators, your and our professional advisors and representative.
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To protect you, other customers and our business against criminal activities and risks, make sure we understand and can meet our legal obligations to you and others and can defend ourselves.
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Gibbons Company Family of Companies, our service providers who help us with fraud protection and credit risk reduction, law enforcement and other governmental authorities in accordance with applicable law.
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Preference information: your marketing preferences, your account settings including any default preferences, any preferences you have indicated, the types of services/offers that interest you, the areas of our Services that you have visited or ways that you interact with our Services.
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From you, from our website technology interaction with your browser/devices and cookies and other similar technologies tracking the pages you visit, the marketing messages you open and the links you follow, and from other third-party sources of information.
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To enhance your online shopping experience, including as a way to recognize you and welcome you to the Site or App, to provide you with customized Site or App content, targeted offers from Gibbons Company or others, promotions and advertising on the Site or App, through other third party sites or app, via email, text messages, or App push notifications that are offered by Gibbons Company or others that might be of interest to you.
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Gibbons Company Family of Companies and third party vendors and service providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping experiences through our Services or elsewhere.
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Communications: communications we have with you.
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From you.
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To handle your requests, to contact you when necessary or requested, including responding to your questions and comments and providing customer support, and to obtain customer feedback and improve our customer service and customer shopping experience.
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Gibbons Company Family of Companies and our service providers who assist us with customer service.
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Voluntary information: any voluntary information you provide us with, such as responses to surveys or competitions and social media account details or for appointments and new product arrivals.
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From you and your social media account provider.
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To know you better, make our communications with you more personal, learn and improve from your survey feedback, organize events and pick competition winners.
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Gibbons Company Family of Companies, our service providers who administer surveys and promotions, and our co-marketing partners.
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In-store privacy: CCTV images of you in and around entrances and exits to our stores and offices, and your customer journey around our store from Wi-Fi connectivity or comparable technology use.
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From you, our CCTV and from our W-Fi and similar technology interaction with your devices.
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To keep you, other customers, our staff, buildings, systems and data safe and secure, to investigate potential theft, fraud or misconduct, provide you with Wi-Fi in our stores and to better understand how customers want to shop in our stores, popular routes and areas and where we should place different products and what products and services may be of interest.
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Gibbons Company Family of Companies, our service providers who help us with fraud protection, law enforcement and other governmental authorities in accordance with applicable law.
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Personalization: your journey through our Sites or Stores and how you use our Site, whether and when you interact with our marketing.
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From you, from our Site technology’s interaction with your browser or devices and cookies tracking the pages you visit.
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To improve our Site, products and services, customer service, and customer shopping experience.
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Gibbons Company Family of Companies and third party vendors and service providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping or website experience for our Services or elsewhere.
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Device information: IP address, internet provider, operating system and browser used, phone number according to your mobile service provider, type of device, such as laptop or smart phone, device cookie settings and other device details, such as MAC address and location information.
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From you and from our website or app technology’s interaction with your browser or devices and from service providers who support our fraud detection efforts.
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To make sure our Site and app technology works properly with your device and make sure you can see and use our intended website and apps on the device you are using, and for analytical and demographic purposes and to provide offers that may be of interest to you.
We also will use this information to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users.
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Gibbons Company Family of Companies, our service providers who help us with fraud protection, and third party vendors and service providers that perform website analytic services for us or enable more relevant offers to you on our Services or elsewhere.
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Information automatically collected from your browser: when you use the Services, some data is automatically transferred from your browser to our server, including your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address, mobile device identifier or other unique identifier, sites or apps visited before coming to our Site , the amount of time you spend viewing or using the Site , the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Site .
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From you and from our website technology’s interaction with your browser or devices.
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We will use this information in an aggregated non-specific format for analytical and demographic purposes.
We also will use this information to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users.
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Gibbons Company Family and third party vendors and service providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping or website experience and the relevance of offers to you on our Services or elsewhere.
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Accident information: details about any accident or injury on our premises, or health incident
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From you, witnesses or observed about you.
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To get you the help you need, deal with the emergency services, insurance and claims, to prevent loss and to defend ourselves.
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Gibbons Company Family of Companies, law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors.
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Suspected crime information: details of your identity, image, name and address, suspected or alleged thefts, fraud, assault or other criminal behavior.
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From crime and fraud prevention agencies, from you, witnesses, and from the police.
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To protect customers, the public and our business against risks and crime, to prevent loss, to prosecute crime, and to defend ourselves.
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Gibbons Company Family of Companies, law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors.
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