Website FAQ's
Q. How do I create an account?
A. Creating an account is easy, simply click ‘My Account’ at the top right of the website (in the black banner), click to register and complete the required fields.
Q. How do I know what’s on sale?
A. There are several ways you can find out what's on offer:
- Sign Up for Our Newsletter: Scroll to the bottom of our website and click the teal button labeled ‘Sign up to get our latest offers.’ This way, you'll receive exclusive deals and sale notifications directly in your inbox.
- Follow Us on Social Media: Keep an eye on our Facebook or Instagram pages where we regularly post updates on sales, promotions, and special offers.
- Visit Our Promotions Page: Check the "Promotions" page on our website for the latest discounts and deals available in-store and online.
Q. Do you ship overseas?
A. We currently do not offer international shipping, and our website does not accept overseas credit cards. However, if you'd like to make a purchase for local delivery or in-store collection, our Personal Shopper can assist you with processing international payments. Please reach out to us at gibbons@gibbons.bm or call us at +1-441-294-3150 for further assistance. If you’re interested in ordering and shipping Bermuda Blue or Bermuda Breeze perfume internationally, please reach out directly to the vendor at INFOBB@PDL.BM for more details.
Q. Do you deliver island-wide?
A. Yes, we offer island-wide delivery
Q. How will I know when my order is ready for collection or delivery?
A. You will receive an email from Gibbons confirming that your order is ready for pickup or delivery. The email will include the specific date, and any additional instructions to ensure a smooth collection or delivery process.
Q. When will my order be ready for pick-up?
A. We offer same-day collection for orders placed by 1:00pm, Monday - Saturday. If you order after 1pm, your items will be available the next business day*. Orders placed on a Sunday will be available for pickup the following Monday from 3pm-6pm.
*An email confirmation will be sent once an order has been placed and then when it is ready for collection, please wait for the confirmation email before coming to collect. Proof of purchase and Photo ID is required to collect any orders.
Q. Where do I go to pick up my order?
A. Our Click + Collect is located in the northeast corner of our Children's Department on Church Street. 18 Church Street, Hamilton (opposite the Bus Terminal)
Q. Is there a specific time for the collection of orders?
A. Online Click+Collect orders are available for pickup Monday – Saturday from 3pm to 6pm.
Q. When will my order be delivered?
A. Orders for delivery purchased online will be delivered on the next delivery date following receipt of the confirmation email. Once your order has been packed and prepared to deliver, a confirmation will be sent via EMAIL, letting you know that your order will be sent out for delivery on the next available delivery day.
Q. Are there set days for delivery?
A. We deliver island-wide to all Parishes within Bermuda on Mondays*, Wednesdays & Fridays. Orders for delivery will be delivered on the next delivery date following receipt of the confirmation email. Once your order has been packed and prepared to deliver, a confirmation will be sent via EMAIL, letting you know that your order order will be sent out for delivery on the next available delivery day. If no-one is available to accept deliveries, we will leave packages at the door or within reception areas.
*or on the next delivery date following public holidays
Q. Why is part of my order cancelled?
A. Unfortunately, although our inventory is updated daily, our website is linked to our physical store and we cannot guarantee inventory, particularly on sale items or during sales.
Q. Why is my card not being accepted?
A. We cannot accept payments with international cards on our website. However, you can still complete your purchase using an international card through our Personal Shopper service. If your card is local and you are still having issues please email your contact number to our Personal Shopper at gibbons@gibbons.bm, or call 441-294-3150, and we will assist you in processing your order over the phone. Please note that we do not offer international shipping.
Q. How much time do I have to cancel my order?
A. If we haven’t yet sent you an email stating that your order is ready for pickup, you can cancel it. If we have already processed it, you’ll need to ask for a refund instead.
Q. Can I buy my item in store even though I placed an order? Will it automatically cancel?
A. Yes, you can purchase the item in-store even if you've placed an online order. However, your online order will not be automatically canceled; you'll need to cancel it separately.
Q. If I got a delivery and need to exchange for sizes, will the next delivery be free or would I need to pay for the delivery again?
A. If our information was incorrect or we accidentally gave the customer the wrong size, redelivering the correct size is free. However, if the customer purchased the incorrect size, the customer would be charged for delivery.
Q. Why are items available in-store that are not on the website?
A. Items are typically in-store before going online, therefore it is possible that products can sell out before going online. In addition, some items are not able to go online for a variety of reasons beyond our control. Our website has thousands of items online and we are continually working to expand our online inventory.
Q. Can I pay with cash for a personal shopping order?
A. You may pay with cash. After consulting with our personal shopper about your order, you may pay with cash once you have arrived at the store. Please go to either the Click+Collect door (north east corner of Children’s department) during opening hours (3pm-6pm Monday to Saturday), or go to the cash registers in the Children’s Department and ask for the Personal Shopper.
The customer may also organize delivery with the personal shopper would need to have exact payment ready to give to the delivery driver in exchange for the order.
Q. Why does my password not work when I am trying to sign into the website?
A. If you're having trouble logging into your account, try clicking the "Forgot Password?" link on the account page. Enter your email address, and you'll receive an email with instructions to reset your password. Please check your Junk folder if you haven't received the email. Also, ensure you use the same device to request the password reset and to access your account. For security reasons, our system only allows the device that requested the reset link to complete the process.
Q. What happens if I don’t collect my order?
A. Uncollected orders will be donated to charity after 60 days.
Registries Q&A
Q. How do I set up a gift registry?
A. Firstly, select the gift registry you would like to set up. We have three to choose from for specific occasions: a Baby Gift Registry, a Wedding Gift Registry, and a General Gift Registry. Once decided, navigate to the chosen Registry website. If you already have an account with Gibbons Company, you can log in using the same login details. Or click register and fill out the appropriate fields.
Setting up the registry is straightforward.
- Login to your account
- To create a list, enter the list’ name’ and’ date’ and then click ‘Get Started’
- Once all the fields have been filled out, you’ll be taken to your list. It won’t have any products in it when you first create it, so you’ll be prompted to ‘add online products’ or ‘add in-store products’.
If you require help adding gifts to your gift registry, click the link to our handy Help Guide. If you need additional assistance, please contact our Personal Shopper gibbons@gibbons.bm or calling 441-294-3150. She can set up an appointment with you to walk you through setting up your gift registry.
Q. As the person who set up the registry (giftee), how do I share my registry with friends and family?
A. After adding your desired items to the registry, click the green "Complete Registry" button. This will generate a sharable link. Simply click the "Copy Link" button, and you can share the link with your friends and family via email, text messages, social media, or any other preferred method.
Q. Are there separate registries in-store and online?
A. We currently still have physical gift registries in-store but we will be phasing those out over the next 12 months. The online registry allows you to set-up and share your list digitally and allows people to shop all from the comfort of home or office.
Q. Can you shop from an online registry in-store?
A: Yes, you can. Any products available online can also be purchased in-store. After making your purchase, be sure to click the green "I have bought in-store" button to notify the recipient that the item has been purchased, as it will not automatically be removed from the list otherwise.
Q. Is there someone who can help with shopping online?
A. Absolutely! Our personal shopper is available to assist you with navigating the website and making purchases. You can reach out by emailing us at gibbons@gibbons.bm or calling 441-294-3150 for support.
Q. How do I know when someone has purchased from my list?
A. You will receive an automatic email notification whenever an item is purchased from your registry, whether online or through the "I have bought in store" button. The email will in
form you of the specific item that was purchased, but it will not disclose the identity of the person who made the purchase.
Q. As the person who set up the registry (giftee), can I come in and collect my gifts?
A. If the person who purchased a gift for you has selected the option for you to collect your gift directly from the store they will need to notify you when it’s ready for collection. Once the order has been processed, an email from Gibbons will be sent to the purchaser to let them know that their order is a ready for pick up, you can then make your way to the store and pick up your gift.
Q. As the person who set up the registry (giftee), can my gifts be sent to me?
A. Yes, during the registry list setup, you can provide your delivery address. The purchaser would need add this as the delivery address in the Delivery Note section of their order.
Q. Can gifts be collected by or delivered to the giftee?
A. Yes, you can specify your preference for either collection or delivery in the Delivery Note section when setting up your registry. This note will be visible on the page you share with your friends and family.
Q. Can I see what the person purchased from my list?
A. While we cannot disclose who purchased gifts from your list, by logging into your registry account, you can view which items have been purchased.